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Published on 10.10.2017
Air Europa and Epteca Team Up to Enhance Personalization and Passenger Experience
Leading Spanish airline to introduce a unique onboard in-flight entertainment solution with personalized concierge-style offers powered by Epteca’s engagement platform
Epteca, the innovative platform ecosystem that provides marketplace capabilities to airlines, OTA’s, tour operators and hotels to offer travelers value-adding merchandise and services in addition to their trip, today announced that they have added Air Europa to their rapidly growing list of over 60 travel industry clients. In close cooperation with Lufthansa Systems and their new BoardConnect in-flight entertainment (IFE) solution, the integrated Epteca ancillary platform will be rolled out across the Air Europa fleet of Boeing 737s and Embraer 195s starting in early 2018.
Technology has changed almost every aspect of travel, and, as a result, it has transformed what passengers expect from airlines. With the implementation of the new end-to-end In-Flight Entertainment (IFE) and ancillary platform, Air Europa will be able to provide context-relevant, non-intrusive, concierge-style travel information, entertainment, offers, and recommendations to passengers. The cutting-edge solution profoundly differentiates the airline from competitors with a truly upgraded passenger experience.
“Travelers are more connected and informed than ever before, making hyper-contextualized personalization focused on their needs and wants critical to achieving increased loyalty, revenue and positive reviews,” said Sandra Lenis, Client and Product Director at Air Europa. “The aviation industry is highly competitive and to succeed it is important to exceed passenger expectations at every opportunity. By partnering with Epteca, we can leverage the power of customer insights and our new in-flight entertainment system to deliver tailored interactions and create memorable moments that drive ancillary revenues and keep passengers coming back.”
Air Europa is a leading Spanish airline headquartered in Llucmajor on Mallorca. It is part of the Globalia Corporación Empresarial holding company and a member of the SkyTeam airline alliance. Air Europa serves holiday and city break destinations in Northern and Western Europe as well as South, Central and North America and the Caribbean.
“For service brands like airlines, customer experience is always at the center of everything,” explains Bojan Jokic, CEO of Epteca. “Travelers today are bombarded daily with irrelevant and untimely offerings. This approach is unwelcomed and outdated. Epteca is raising the bar at every stage of customer journey, highlighting information and offers that are relevant to travelers’ context and when they are needed most, leading to increased customer loyalty and ancillary sales. It’s not hard to see why airlines that aim to be market leaders should put this revenue and traveler engagement opportunity at the forefront. We are excited to work with a visionary brand like Air Europa and are confident that our solution, together with the innovative BoardConnect in-flight entertainment solution of our partner Lufthansa Systems, will deliver added value to Air Europa and to their customers.”
Epteca is approaching ancillary business in travel in a unique way. Designed to fill a clear void in the fragmented marketplace, Epteca’s technology and ecosystem enables travel companies and product and services vendors to tap into unrealized opportunity and revenue streams by offering highly personalized offerings relevant to each step of the customer journey.
Published on 24.10.2016
Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet
Lufthansa Systems is to expand its partner network to their BoardConnect inflight entertainment solution with the Epteca offering and platform. Airlines can now offer truly personalized and contextualized services.
Epteca is delighted to announce the expansion of its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), thus creating a game-changing platform for a highly customized customer journey experience.
The new partnership between Epteca and Lufthansa Systems BoardConnect will enable airlines and brands to take context marketing and personlized customer service to a whole new level. BoardConnect is an IFE platform which enables passengers to stream content to their own tablets or smartphones during a flight.
Epteca creates new customer experiences, as well as revenue opportunities, by responding to the needs of the customer journey prior, during and after travel in a highly relevant and contextual manner. With this latest enhancement to the BoardConnect onboard platform and IFEC solution, Lufthansa Systems and Epteca are now poised to provide travelers with a highly sophisticated level of service along with revolutionary omni-channel e-tailing also at 33,000 feet.
"We are pleased to welcome Epteca platform to our partner network enabling airlines to further monetize the traveler journey both on ground and inflight" said Norbert Müller, Senior Vice President BoardConnect at Lufthansa Systems.
Using personalized concierge-style communications, the Epteca platform can provide highly relevant information, along with tailored goods and services which will satisfy customers' individual needs. For example, should a customer realize to have forgotten to bring a rain coat for London while looking at the weather forecast from his or her seat, the traveler can go to the "Forgotten anything?" section, and order one. The merchandise will be delivered on arrival at the airport. This added service will go a long way in creating a very satisfied customer!
Bojan Jokic, CEO of Epteca, added, "Since 2013, Epteca has been inviting travel and airline companies, as well as retail brands and vendors, to rethink the entire customer journey. By building our unique platform and curating the right brands with the right products and services, we have created frictionless commerce and a contextual marketing ecosystem – benefiting partners, brands and customers at all stages of the journey. Offering a truly personalized customer experience – even on-board a flight, together with a great solution from BoardConnect – is a natural next step, meeting customers' individual needs from the comfort of their seat".
Epteca and Lufthansa Systems BoardConnect will launch their game-changing solution during Apex EXPO in Singapore from 24th to 27th of October 2016.
Published on 26.08.2016
Check out our new eBook: Don’t Sell Me a Suitcase After My Trip
Read the full eBook here
Published on 26.08.2016
Epteca launches new testimonials: “more than just a number”
See our consecutive films here
Published on 03.07.2015
Epteca Technology Update: Q2 Summary
Epteca released further enhancements to its innovative platform during the second quarter, in which we further improved our already extensive capabilities to match the Partner data with the perfect products and services, resulting in an even higher degree of relevance.
The Advertisers tools set has been expanded as well where Epteca developed a new cutting-edge interface. When launched in Q3, the interface will give Advertisers the opportunity to review key metrics associated to the campaigns that they perform utilizing our innovative platform. This is deemed to be an important delivery to simplify daily life for our Advertisers and more importantly ensure that they can analyze and act on data insights to optimize campaigns and hence improve conversion rates.
Epteca has now entered Q3 with ambitious targets and consequently exciting and innovative deliveries ahead.
Published on 10.03.2015
Epteca proudly announces being part of London's first Traveltech Lab
The Traveltech Lab has been developed with The Trampery, a specialist in shared workspaces which is behind a number of projects in London. Epteca was chosen out of over 100 companies that applied for space in the new facility, including businesses from Germany, China and the United States.
Published on 30.06.2014
Epteca partners with UNISTER TRAVEL
We proudly announce signing an agreement with UNISTER TRAVEL Germany's well-known online travel portal and are looking forward to a successful cooperation.
Published on 05.06.2014
Epteca strengthens foothold on the UK market
We have signed yet another agreement with one of UK's longest established independent travel agency chains: Dawson & Sanderson.
Published on 16.05.2014
A new Swedish partner for Epteca
We have successfully signed with Etraveli - an online travel agent with the highest market share in the Nordic countries.
Published on 15.05.2014
Epteca signs with a new partner from Sweden: Flightfinder
We have today successfully signed up a yet another new partner in Sweden - Flightfinder.
Published on 28.10.2013
Epteca signs with new German partner: Tropo
We have also had further success in the important German market and have signed an agreement with yet another partner: Tropo.
Published on 05.08.2013
New partners join Epteca! We proudly announce our partnership with Solresor AB, Discover the World & bigblueroad.
Published on 11.01.2013
Epteca signs with new partner from the UK
We have had further success in the UK market and signed a new agreement with Holiday Extras.
Published on 11.01.2013
Epteca signs an agreement with Conrad
We can now count one of Europe's largest retailers to our partners: Conrad!