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News & Updates
Published on 24.10.2016
Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet
Lufthansa Systems is to expand its partner network to their BoardConnect inflight entertainment solution with the Epteca offering and platform. Airlines can now offer truly personalized and contextualized services.
Epteca is delighted to announce the expansion of its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), thus creating a game-changing platform for a highly customized customer journey experience.
The new partnership between Epteca and Lufthansa Systems BoardConnect will enable airlines and brands to take context marketing and personlized customer service to a whole new level. BoardConnect is an IFE platform which enables passengers to stream content to their own tablets or smartphones during a flight.
Epteca creates new customer experiences, as well as revenue opportunities, by responding to the needs of the customer journey prior, during and after travel in a highly relevant and contextual manner. With this latest enhancement to the BoardConnect onboard platform and IFEC solution, Lufthansa Systems and Epteca are now poised to provide travelers with a highly sophisticated level of service along with revolutionary omni-channel e-tailing also at 33,000 feet.
"We are pleased to welcome Epteca platform to our partner network enabling airlines to further monetize the traveler journey both on ground and inflight" said Norbert Müller, Senior Vice President BoardConnect at Lufthansa Systems.
Using personalized concierge-style communications, the Epteca platform can provide highly relevant information, along with tailored goods and services which will satisfy customers' individual needs. For example, should a customer realize to have forgotten to bring a rain coat for London while looking at the weather forecast from his or her seat, the traveler can go to the "Forgotten anything?" section, and order one. The merchandise will be delivered on arrival at the airport. This added service will go a long way in creating a very satisfied customer!
Bojan Jokic, CEO of Epteca, added, "Since 2013, Epteca has been inviting travel and airline companies, as well as retail brands and vendors, to rethink the entire customer journey. By building our unique platform and curating the right brands with the right products and services, we have created frictionless commerce and a contextual marketing ecosystem – benefiting partners, brands and customers at all stages of the journey. Offering a truly personalized customer experience – even on-board a flight, together with a great solution from BoardConnect – is a natural next step, meeting customers' individual needs from the comfort of their seat".
Epteca and Lufthansa Systems BoardConnect will launch their game-changing solution during Apex EXPO in Singapore from 24th to 27th of October 2016.
Published on 26.08.2016
Check out our new eBook: Don’t Sell Me a Suitcase After My Trip
Read the full eBook here
Published on 26.08.2016
Epteca launches new testimonials: “more than just a number”
See our consecutive films here
Published on 03.07.2015
Epteca Technology Update: Q2 Summary
Epteca released further enhancements to its innovative platform during the second quarter, in which we further improved our already extensive capabilities to match the Partner data with the perfect products and services, resulting in an even higher degree of relevance.
The Advertisers tools set has been expanded as well where Epteca developed a new cutting-edge interface. When launched in Q3, the interface will give Advertisers the opportunity to review key metrics associated to the campaigns that they perform utilizing our innovative platform. This is deemed to be an important delivery to simplify daily life for our Advertisers and more importantly ensure that they can analyze and act on data insights to optimize campaigns and hence improve conversion rates.
Epteca has now entered Q3 with ambitious targets and consequently exciting and innovative deliveries ahead.
Published on 10.03.2015
Epteca proudly announces being part of London's first Traveltech Lab
The Traveltech Lab has been developed with The Trampery, a specialist in shared workspaces which is behind a number of projects in London. Epteca was chosen out of over 100 companies that applied for space in the new facility, including businesses from Germany, China and the United States.
Published on 30.06.2014
Epteca partners with UNISTER TRAVEL
We proudly announce signing an agreement with UNISTER TRAVEL Germany's well-known online travel portal and are looking forward to a successful cooperation.
Published on 05.06.2014
Epteca strengthens foothold on the UK market
We have signed yet another agreement with one of UK's longest established independent travel agency chains: Dawson & Sanderson.
Published on 16.05.2014
A new Swedish partner for Epteca
We have successfully signed with Etraveli - an online travel agent with the highest market share in the Nordic countries.
Published on 15.05.2014
Epteca signs with a new partner from Sweden: Flightfinder
We have today successfully signed up a yet another new partner in Sweden - Flightfinder.
Published on 28.10.2013
Epteca signs with new German partner: Tropo
We have also had further success in the important German market and have signed an agreement with yet another partner: Tropo.
Published on 05.08.2013
New partners join Epteca! We proudly announce our partnership with Solresor AB, Discover the World & bigblueroad.
Published on 11.01.2013
Epteca signs with new partner from the UK
We have had further success in the UK market and signed a new agreement with Holiday Extras.
Published on 11.01.2013
Epteca signs an agreement with Conrad
We can now count one of Europe's largest retailers to our partners: Conrad!